Terms of Service

These terms govern your use of Still Near. By creating an account, you agree to them.

1. What Still Near is

Still Near is a private photo frame service for long-distance couples. You create a room, invite your partner, and share photos that appear on paired display devices — phones or tablets you already own. The service is operated by Evert Smit, Wydaeckerring 53, 8047 Zürich, Switzerland.

2. Eligibility

• You must be at least 18 years old. We verify age at signup.
• One account per person. Accounts are tied to a phone number.
• You must provide accurate information. You are responsible for maintaining the security of your account and paired devices.

3. Your room and your content

• A room is private to its two members. No one else can see your photos.
• You retain full ownership and copyright of your photos.
• By uploading, you grant Still Near a limited licence to store, encrypt, and deliver them to your room's paired displays — nothing more.
• We never use your photos for advertising, training, or any purpose outside delivering the service.
• You may delete individual photos at any time. You may export your data or delete your account at any time.
• When you delete a photo, it is permanently removed from our storage.

4. Acceptable use

Still Near is for consensual, private sharing between adults. You agree not to:

• Upload non-consensual intimate imagery
• Upload child sexual abuse material (CSAM) or any content depicting minors in a sexual context. Such content is reported to authorities.
• Use the service to harass, stalk, or harm another person
• Attempt to access another user's room, photos, or account
• Upload illegal content under applicable law
• Reverse-engineer, probe, or attack the service infrastructure
• Use automated tools to abuse rate limits, webhooks, or API endpoints

Violations may result in immediate account suspension and content removal. We may report illegal content to authorities as required by law.

5. Plans and pricing

Both partners in a room share the same plan — one subscription covers both of you. Prices include VAT where applicable. We reserve the right to adjust pricing with at least 30 days' notice before your next billing cycle.

6. Subscriptions and billing

• Paid subscriptions are billed in advance on a recurring basis (monthly or annually) through Mollie, our payment provider.
• Your subscription renews automatically at the end of each billing period unless you cancel.
• Payment methods include credit card, iDEAL, and other methods available through Mollie in your region.
• If a recurring payment fails, we will retry according to Mollie's retry schedule. Continued failure may result in downgrade to the free tier.

7. Cancellation

• You can cancel your subscription at any time from Account settings. No hoops, no dark patterns.
• When you cancel, paid features remain active until the end of your current billing period ("paid-through date"). You are not charged again after cancellation.
• After the paid-through date, your room downgrades to the free tier. Your photos are preserved — only the active rotation is limited to 25 photos. Upgrading again restores full access.
• If you have prepaid gift time, it is preserved across cancellation. Your room remains paid until both the recurring tail and the gift time have elapsed.

8. Refunds

• Because you can cancel at any time and retain paid access through the end of your billing period, we generally do not offer prorated refunds for partial periods.
• If you believe you were charged in error or experience a billing issue, contact billing@stillnear.photos within 14 days of the charge. We will review each case individually and issue a refund where appropriate.
• Refunds for gift purchases follow the same policy: contact us within 14 days if the gift code has not been redeemed.
• EU consumers retain their statutory right of withdrawal where applicable. If you exercise this right within 14 days of your initial purchase and have not yet used the service, we will issue a full refund.

9. Gift codes

• Gift codes grant prepaid time on the paid plan (1, 3, 6, or 12 months).
• Each gift code is single-use and can be redeemed by any user with a room.
• Gift time stacks with existing paid time and is preserved across subscription cancellation.
• Gift codes do not expire but cannot be exchanged for cash.

10. Account deletion

• You may delete your account at any time from Account settings.
• Deletion enters a 30-day grace period during which you can restore your account.
• After 30 days, your personal data, photos, and account are permanently and irreversibly erased.
• Before deleting, you can export your data (photos + account information) via the app. The export is available for 24 hours.
• Active subscriptions are cancelled as part of account deletion. No further charges will be made.

For full details on data handling, see our Privacy Policy.

11. Breakup and room closure

• Either partner can end the room via "Breakup" in the app. This deletes all shared photos, revokes all paired displays, and blocks both accounts from re-pairing with each other.
• You can also leave a room without triggering a breakup. Optionally, you can choose to delete your own photos when you leave.

12. Service availability

We aim to keep Still Near available and reliable, but we don't guarantee uninterrupted service. The service may be temporarily unavailable for maintenance or due to circumstances beyond our control. The frame is designed to work offline — it continues displaying the last cached photo when connectivity is lost.

13. Limitation of liability

Still Near is provided "as is." To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from your use of the service.
• Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim.
• We are not liable for content you or your partner upload.

Nothing in these terms limits liability for fraud, wilful misconduct, or anything that cannot be excluded by applicable law.

14. Changes to these terms

We may update these terms as the service evolves. Material changes will be communicated through the app (and by email if provided) at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you disagree, you can cancel and delete your account.

15. Governing law

These terms are governed by the laws of Switzerland. Disputes arising from these terms are subject to the exclusive jurisdiction of the courts of Zürich, Switzerland — except where mandatory consumer protection law of your residence requires otherwise (including EU consumer rights).

16. Contact

• General: hello@stillnear.photos
• Billing: billing@stillnear.photos
• Privacy: privacy@stillnear.photos

Effective: 2026-12-02 · Last updated: 2026-12-02